Continuous Change of Mediums to fabricate Toys send our Babies Life to Dead End.

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India is in the developing phase in Remote Infrastructure Management Services

Remote Infrastructure Management (RIM) is touted to be the service offering for the future. India, in particular, is emerging as a leading offshore destination for this business.

As per a study conducted by Nasscom and McKinsey, titled: "The Rising Remote Infrastructure Management Opportunity: Establishing Indias Leadership", the global RIM industry has grown at more than 80 percent CAGR, from $2 billion in 2006 to $6 billion in 2007 to $7 billion in 2008.

Anindo Sengupta, Head Services-Marketing, Microland, a leading specialist in offshore IT infrastructure services and tech support services provider, shares his views with CIOL.

About Comparison Between, IT/BPO or ADM (application development and maintenance) & RIM Services.

Most ADM based operations are project based. However, RIM services predominantly function on real-time mission critical responses. The approach for real-time, quick and efficient solutions drive organisations in RIM service space to follow a high level of standardization. Organisations in RIMs adopt an SLA-based approach of operations rather than an FTE based service model, which is adopted in BPO/ADM services.

RIM services require a high level of security while operating on business critical networks, working alongside other vendors and IT asset managers for prompt response and closure of any issues. This is completely different than a BPO/ADM service which functions as independent executive bodies.

About evolution of RIM Industry past half decade.

In the past half-a-decade, barriers to RIM industry have reduced. There have been substantial improvements in third party and proprietary tools for managing infrastructure remotely. Improved performance and stability of international data telecom services have ensured continuous access to customer IT infrastructure.

The talent pool for RIM industry has significantly increased over the last five years. There have also been several success stories for RIMS, which have encouraged companies to start investing in this space.

About the technology used to connect various centres.

Access to the labs from various global centres is predominantly over the Internet. Users make use of the SSL VPN connection to access the gateway server. Once connected, they can access any of the provision servers in the Virtual Lab.

For local users, access is through an RDP (Remote Desktop Protocol) sessions to the gateway server. There is a dedicated network and link for virtual labs to ensure continuous connectivity.

About Security which is the biggest concern in offshore IMS (Infrastructure Management Services). How are they tackled?

Generally a three-tier approach is adopted. The first and most fundamental level of security for us is to be in compliance with established industry norms and best practices. This would involve getting certificates like the ISO27000-1 certification, which Microland has. Once a foundation has been established, it becomes important to meet the security needs of the customer. Every customer would have various best practices and requirements as far as handling data is concerned.

The final level of security is to ensure all enhancements made to ensure complete security is in compliance with local government rules and at the same time suits the operational needs of the customer.

About the reason that there are not many players in this industry? What is the scenario now?

RIMS is a niche industry that has come into prominence only over the last few years. The reason for having few players in the industry is due to the challenges in terms of managing diverse technology infrastructure and managing multiple vendors. Other challenges include customer concerns over security and data privacy.

Managing diverse technology infrastructure directly impacts the operational costs. However, as the industry is maturing, the IT infrastructure management tools available in the market have simplified over time with well-defined functions. These tools are integrated with governance features, which address management of multiple vendors.

As a result of the mentioned developments, an increasing number of organisations are focusing on RIMS space. The increasing availability of talent pool for the RIMS space is also facilitating the growth of RIMS focused organisations.

About reverse outsourcing.

How much reverse outsourcing will affect the RIMS is still not clear! This is a phenomenon that is still very new and can’t be completely judged to the potential it would truly grow upto. Speculation really does not help.

Since RIM in itself is a new concept and the majority of infra outsourcing is done by the global majors like IBM, EDS, Atos, etc., the trend that we see more is the emergence of the RIMS model.

About the major concerns on the road ahead?

There is still a considerable skill gap in the industry. This needs to be addressed through improved curriculum and training. There are some regulatory constraints, in security laws and telecom policies, which need to be addressed by central and state governments.

D-link will unveil GVC-300: India's indigenous IP videophone

Marking a turning point in hardware product development milieu, D-Link (India) Ltd., one of India's premier networking firms, launched an IP videophone, the GVC-300.

The GVC-300, a fully featured and stand-alone videophone (as it does not require computer, television or high bandwidth) with an in-built LCD screen. This will be available in the market from 15 August.

D-Link has also launched its mid-range IP phone- GLV-540, which includes many high-ended features like latest wide band codec for superior voice quality.

Jangoo Dalal, MD & CEO, D-Link (India) Ltd., said: "In India very few companies go into product development. Majority of the hardware products are either assembled or imported, but GVC-300 has been entirely manufactured at our Goa plant."

"GVC-300 integrates with IP phone and IPPBX for medium businesses and would serve as a cost effective communication solution supporting both voice and video. At a time when the best of IP videophones cost anywhere around Rs 75.000 to 1 lakh, ($1500.00 to $2000.00 approx). D-link will launch this product into the market at Rs 23,000-25,000 (at about $ 500.00 approx)," Dalal said.

Natarajan, VP - R & D, D-Link (India) Ltd., said: "In this era of cost cutting every company is looking forward to lessen its travel expense. On one hand, broadband is witnessing a boom, which in turn calls for bandwidth hungry killer applications. While, on the other side, cellular growth with 3G operators is in turn boosting video base products.

Moreover, SMB/SME/SOHOS sectors are witnessing a high growth trend, thus traditional communication technologies are paving way for new voice and video communication modes. All these paved way for GVC-300"

Future offing
"One month down the line we will also feature three party conferencing IP videophone. We also have plans to cater to bulk provisioning for
SMB/SME/SOHO, " Dalal said.

"Around 10,000 videophones will be sold by the end of December 2009 and we also look forward to export these IP videophones.," he added.

Features of GVC-300

* RoHS capability (Restriction of Hazardous substance)
* SIP standard complaint, interoperable with the SIP servers worldwide
* Multi codec support - H. 264, H. 263, H. 263+ AND MPEG-4
* Video telephony at a bandwidth as low as 128 Kbps
* Audio and video lip synchronisation and privacy options
* Tiltable LCD and camera
* Video and voice quality on TV for group participants
* E. 164 dialing
* Logical partitioning support

GVC-300 uses advanced video compression technology and maximises the image and audio quality within the available bandwidth and is ideally suited for business due to features such conferencing and integration with any standard SIP IP-PBX.

Features of GLV-540

* Multi user and multi line support
* Large graphical LCD
* Speakerphone and headphone jack
* Power over Ethernet
* Dual Ethernet ports with auto-switching
* Wideband codec for high quality conference
* Message waiting indication

Information support ©CIOL Bureau